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Junior Manager Helpdesk

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Client Services & Customer Support
Total Position:
Job Type:
Full Time/Permanent ( First Shift (Day) )
Job Location:
No Preference
Minimum Education:
Degree Title:
B.Sc (CS) or Equivalent
Career Level:
Entry Level
Minimum Experience:
2 Years(Help desk Support. Windows)
Apply By:
Nov 30, 2017
Posted On:
Nov 9, 2017
Job Description

  1. Provide Tier-1 IT Helpdesk support to TCS user

  2. Escalation of required issues to Tier II level

  3. Responsible for diagnosing, troubleshooting, and solving hardware / network/ software related issues and keeping logs.

  4. Installation of user machines software

  5. Configuration and support for setting up Emails in MS Outlook/OWA

  6. Provides support for Kaspersky antivirus and antispam infrastructure

  7. Manages and support for printers, replacing toners, troubleshooting / fixing network /connectivity issues

  8. Provides support for file sharing and drives mapping for the users

  9. Warranty claims for faulty hardware

  10. Disposal of obsolete and faulty hardware

  11. Help users with setting up audio/video conferencing calls

  12. Maintenance of hardware resources including, desktops, laptops, network switches and other peripherals

  13. Setting up systems for new users

  14. Maintain and Track IT Asset list

Required Skills

MS Office, s, Printers, Desktops, Skype For Business, NETWORK CABLING, IT Helpdesk Tools, IT Helpdesk Tier-1 support, MS Outlook/OWA/ActiveSync, Anti-virus (Kaspersky), software patch management, installation and configuration of WAP’s, conferencing systems (Webex, IT Hardware repair & support (laptops

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